Question 1

What is the warranty on controllers?

Accepted Answer

We provide a two-year warranty on electronic components; consumable parts are not covered by warranty. Detailed information on the warranty period and terms is available in the product documentation or instruction manual.

Question 2

What chemical parameters should pool water have?

Accepted Answer

Applicable regulations specify the following physicochemical parameters: pH 6.5–7.6, Redox min. 750 mV, free chlorine 0.3–0.6 mg/l, combined chlorine max. 0.3 mg/l.

Question 3

How often should a PCS controller be serviced?

Accepted Answer

We recommend servicing every 6 months, including: 1. Check proper operation of measurement probes, 2. Check flow rate, 3. Visual inspection of the measurement cell, 4. Check and clean the pre-filter, 5. Check dosing hoses and water intake for blockages, 6. Check condition of connectors and valves, 7. Check temperature sensor readings (if applicable), 8. Check displayed data for accuracy, 9. Check Internet connection (if applicable), 10. Check dosing pump operation. Replace the above components when necessary.

Question 4

Does the PCS controller work without Internet?

Accepted Answer

Yes, the PCS controller can operate locally without an Internet connection. All basic functions (pH regulation, chlorine control, pump control) run autonomously. Internet is only required for remote monitoring and control via the mobile app.

Question 5

Can I control several pools with multiple PCS controllers from one app?

Accepted Answer

Yes, the PCS Mobile app supports multiple devices. You can add any number of PCS controllers to one user account and switch between them. Each pool has separate settings and measurement history.

Question 6

Is a membrane salt electrolyzer a good solution?

Accepted Answer

Yes, absolutely. There is currently no better disinfectant on the market than chlorine in gaseous form. Automatic on-site chlorine production from salt eliminates storage and manual dosing of traditional chlorine chemicals. Water is gentler on skin and eyes, with less typical "chlorine smell" and good disinfection quality when properly sized and controlled. PCS offers a complete solution: PCS controller + membrane salt electrolyzer.

Question 7

Why is my PCS controller not visible on the portal?

Accepted Answer

There may be several reasons: 1. Check whether the controller is physically connected via an RJ45 cable to the Ethernet network, 2. Check on the controller whether Internet is available, 3. On the PCS service portal or mobile app, check whether "show only active controllers" is enabled. If the problem persists, contact your service provider or us using the service form on our website.

Question 8

Where can I buy PCS controllers?

Accepted Answer

PCS is a manufacturer of pool controllers and sells through partner companies in the pool industry, not directly to end users. PCS controllers are available from numerous distributors — pool companies throughout Poland and from partners abroad.

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